Overview
At PLAYTIME ESSENTIALS SDN. BHD., your satisfaction is important to us. We strive to ensure a smooth and reliable shopping experience. We understand that circumstances may change, so we have outlined our order cancellation process clearly below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
Once an order has been packed, processed, or dispatched, cancellation is no longer possible.
For orders that have already been shipped, please refer to our Return & Refund Policy.
Custom or Special Orders
Orders involving special requests, bulk orders, or items prepared upon request cannot be cancelled once preparation or processing has begun.
Please ensure all order details are reviewed carefully before confirming payment.
How to Request a Cancellation
To request an order cancellation, please contact us immediately using the details below:
Email: playtime_essentials@outlook.com
Phone/WhatsApp: 011-5695 4150
Subject Line: Cancellation Request – [Your Order Number]
Please include the following information in your request:
Full name
Order number
Reason for cancellation
Our team will review your request and inform you whether the cancellation can be approved based on the order status.
Refunds for Approved Cancellations
If your cancellation request is approved:
Refunds will be issued via the original payment method.
Please allow 5–7 business days for the refund to be processed (actual timing may vary depending on your bank or payment provider).
Exceptions
We reserve the right to reject a cancellation request under the following circumstances:
The order has already been shipped or is in transit
The request is made after the 24-hour cancellation window
Order preparation or processing has already begun
Contact Information
For any questions regarding order cancellations, please contact us:
Playtime Essentials Sdn. Bhd.
Registration No.: 202501045531 (1646939-M)
Email: playtime_essentials@outlook.com
Phone/WhatsApp: 011-5695 4150
Address: 27-1, Lorong 22/SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia.
